Customer Relationship Management (CRM) & Help Desk Services

We provide our clients with a single point of contact to log service requests, report faults, relay information, make inquiries or seek assistance with respect to systems in operation. All client service requests or problem reports received by the help desk are logged in the automated Customer Relations Management (CRM) tool – including those that our help desk unit may be able to immediately resolve. Issues not addressed by our help desk are routed to an appropriate second tier support person for their attention.